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hello@divionlinecourses.com
[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”8f120bb5-ba05-4600-97bf-83c779c56f55″ background_color=”gcid-secondary-color” hover_enabled=”0″ global_colors_info=”{%22gcid-secondary-color%22:%91%22background_color%22%93}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#000000″ align=”left” _builder_version=”4.27.4″ _module_preset=”bd3b452a-e394-4b2d-a240-c8e14f864f39″ hover_enabled=”0″ global_colors_info=”{}”][/et_pb_icon][et_pb_heading title=”Support” _builder_version=”4.27.4″ _module_preset=”b2db4a25-14dd-42f2-acdc-5d9f129f1d23″ hover_enabled=”0″][/et_pb_heading][et_pb_button button_text=”Live Chat” _builder_version=”4.27.4″ _module_preset=”9a7a7255-7d2d-4f87-9253-1d30f3f301df” hover_enabled=”0″ global_colors_info=”{}”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”9ff8a41e-9494-42ad-8d51-96d0fb2e30f5″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_accordion_item title=”What is your typical response time for inquiries submitted via the contact form?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”]Our support team strives to respond to all inquiries within 24-48 business hours (Monday to Friday, excluding public holidays. For faster assistance on course-specific questions, please consider using the student forum or Q&A sections within the course platform if you are already enrolled.[/et_pb_accordion_item][et_pb_accordion_item title=”I have a specific question about course content or an exercise. Is this the right place to ask?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”]While we monitor this inbox, specific questions about course materials or exercises are best asked directly within the course platform’s Q&A section or the student community forum. This allows instructors and fellow students to assist you more effectively and benefits other learners. This contact form is primarily for account, billing, technical support, pre-sales, or general inquiries.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I manage my subscription (upgrade, cancel), update billing details, or request a refund?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”]You can typically manage your subscription (including upgrades or cancellations for the Basic plan) and update payment details directly from your Account Dashboard.[/et_pb_accordion_item][et_pb_accordion_item title=”I’m having trouble logging in or experiencing technical issues with the website/course player. What should I do?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”]We’re sorry you’re experiencing trouble! Please first try clearing your browser cache or using a different browser. If the problem persists, please provide details like your operating system, browser, and a clear description of the issue (screenshots are helpful!) so we can investigate promptly.[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][/et_pb_row][/et_pb_section]